Privacy Policy
At Ziplykart, we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our mobile app, or interact with our services.
📌 1. Information We Collect
When you interact with Ziplykart, we may collect the following types of information:
a) Personal Information
Full name
Phone number
Email address
Delivery address
Billing address (if different)
b) Transaction & Order Details
Order history
Delivery preferences
Payment method (we do not store card details)
c) Technical & Device Data
IP address
Device type, browser, and OS
Time zone and location settings
d) Location Data (Optional)
GPS data if you allow location access through the app or browser
e) Feedback & Communication
Product reviews and ratings
Support messages and queries
Survey or feedback form responses
🧾 2. How We Use Your Information
We use the collected data for the following purposes:
To process and deliver orders efficiently
To communicate updates, promotions, and support messages
To provide personalized recommendations and offers
To improve app and website performance
To conduct market analysis and customer research
To detect fraud, abuse, and violations
To comply with legal obligations
🔐 3. How We Protect Your Data
Your data security is a top priority. We use:
SSL encryption for secure data transmission
Firewalls and anti-malware protection
Access controls to limit staff access
Payment gateway security compliance (e.g., PCI-DSS)
Regular security audits and data monitoring
🍪 4. Use of Cookies and Tracking Tools
Ziplykart uses cookies and third-party analytics tools (like Google Analytics, Meta Pixel) to:
Save your cart and preferences
Track website and app usage
Improve load times and user experience
Offer targeted promotions and ads
You can manage cookie preferences in your browser settings.
🤝 5. Sharing Your Information
We only share information with:
Delivery partners (to complete your orders)
Payment gateways (to process transactions)
IT and cloud service providers (for platform hosting and security)
Marketing tools (for sending notifications or offers)
We never sell, rent, or misuse your personal data.
📲 6. Data Retention
We retain your information only as long as necessary to:
Complete your orders
Provide customer support
Meet legal obligations
Improve our services
You may request deletion of your account and data at any time.
🧒 7. Children’s Privacy
Ziplykart does not knowingly collect personal data from children under 13. If we discover such data, we will delete it promptly. Parents or guardians may contact us for removal requests.
🔁 8. Your Rights & Choices
You have the right to:
Access the data we hold about you
Request correction or update of your details
Request deletion of your personal data
Opt-out of marketing communications
Withdraw consent at any time
🌐 9. Third-Party Links
Our website/app may contain links to third-party sites or services. We are not responsible for their privacy policies or content. Please review their privacy terms separately.
📄 10. Changes to This Policy
We may revise this Privacy Policy from time to time. Changes will be posted on this page, and major updates will be notified via email or app notifications.
Effective Date: [Insert Date]
Last Updated On: [Insert Date]
📞 11. Contact Us
For questions, complaints, or requests related to this Privacy Policy, please reach out:
Ziplykart Support Team
📧 Email:ziplykarthomedelivery@gmail.com
📞 Phone:9539992432
📍 Address:valanchery, valanchery(po) Malappuram, 676552